Jeff Wellman Discusses Why Relationship Building Is So Important
Why is relationship Building a must for a successful Online Business?
Have you ever wondered why we ask people how they are doing as we greet them but then we never really stick around for the answer? Why is that?
Why do we answer people back with , “Hey I am doing great and yourself!” Are they really doing great or do they just figure that you are to busy to really care anyways so why bother telling you any different.
Do we really care how that person is doing or do we just want to come across as we might care? I really think I just expect the person I ask to respond with I am doing great. I remember asking one of the guards at my last place of employment how she was doing. As I kept on walking she stopped me and said if I wasn’t going to stick around and hear the answer to quit asking her. She was having a bad day and wanted to unload on someone how she was feeling. After I listened She said I bet you never ask me again how I am doing will you.
Of course I told her I would and that it was fine if she wanted to take the time to tell me how her day was going. I learned I better just show up to work earlier because from that day on I made it a point to ask and she made it a point to share back.
I ask people all the time online through my email marketing how they are doing and what kind of problems they are having that I might be able to help out with. Guess how many responses I get! Let me tell you it is very few. At first it was almost none. As I build the needed relationships with people I get more and more all of the time.
Have we buried ourselves so far into the everyday tasks of running our businesses and trying to figure out how to make the next dime that we forget about the RELATIONSHIP part of this industry? Or any Industry for that matter. It is hard to think of anything we do in life that does not have something to do with Relationships.
I dare to say that you can try to make the next dime all you want but without the relationship part of the equation that next dime is not going to keep showing up. I guess it is the next dollar now .
I have found that building relationships with others takes time and it takes a special skill. Some relationships seem to come natural, and some relationships seem to take a lot of work and effort.
I want you to think of the amount of lists you are currently subscribed to right now.
Out of all of them why do you open some emails and others you delete before you know what was inside?
It is because some email lists owners have built a relationship with you, others have not.
So how do you build a relationship with your subscribers?
When you have an email list of subscribers who have Chosen to be on your list, or as we call it, have “OPTED IN” and have agreed to you sending emails to them, you have an asset that can be leveraged over and over again. This is why you must cherish your list like your best friend. The better you treat your list, the better the return will be when you want it.
If you are to have a profitable list, you simply must build a relationship with your subscribers. You want them to “LIKE” you,”KNOW” you and “TRUST” you, feel comfortable buying from you and most importantly you want them to look forward to and enjoy reading your emails. If you can, not if you can but “you must” build a strong relationship with your subscribers, then you have more chances of getting them to purchase your products and services.
Know that building a relationship with your subscribers occurs over time, it will not happen overnight. It will begin with the very first contact. That might be an article you submit that takes them to your squeeze page, or it could be your sales Page of your product. Whatever kind of contact that you had with your subscriber that ended them up on your list is just the start.
By building a relationship with your subscribers, you are wanting to show them that you are a good source of information, that you are their friend and not just another salesman.
Think about the stores and restaurants you visit. The employees that take time to build relationships with the customers are usually the ones that you want to have take care of you. You will stand in a line at a checkout for your favorite clerk to check you out, just because you know they will take the time to care about you. If you are like me I will try and sit in the section that my favorite waitress is working in. I know I will have a good dining experience. The relationship we have actually makes the food taste better than it really does.
So how can you go about this relationship building? You could possibly offer a free course to your subscribers that contains valuable information on a subject that you know something about and that could help them solve a problem. Make sure it is something that you would want someone to send you. If your subscribers come to know you as someone that always gives worthless content you will never gain their trust. You need to get to the point where your subscribers just know that what you give will be good. This will allow them to trust the products you promote and create.
I had a valuable lesson today on this that came in a way of God. We had the most beautiful sunset tonight. I found myself thanking God for giving me the sunset just for me to enjoy. He provided the sunset in a way that made it feel like it was just for me and I found myself responding back to his gift. He sure knows how to do it right when it comes to relationships.
Another thing you will want to do is, always supply contact information in your e-mails so that they can contact you with questions. If you are providing content make sure that you are open to providing the best customer support you possibly can. If they have a question do your best to provide the answers.
Your contact information also needs to include a unsubscribe link. This promotes trust that if you do not deliver what you promise or your customer is unhappy and unable to find a resolution to their problem that they can opt-off of your list just as easy as they subscribed.
Make your emails feel like you are writing only to the person that is reading. Use their first name in the subject line. Start out your email like you would to your best friend or family member. I would stay away from “Dear” {firstname} But something like “Hey” {firstname} I just thought I would check in and see how things are going. Start your first few lines telling them something about how your day is going or something personal you can share. Talk about your family. They don’t need to see pictures, but make them feel like they are part of your life.
Now I know that there is so much more to relationship building than what I have provided. I will be adding more post on this subject. We will eventually get to the importance of building relationships with JV partners and How to do this, and where I feel is the best place to meet them and begin your relationship building.
Let me know your feelings on this subject. Maybe you can share a good technique that will help myself and others do a better job with relationship building. Tell us what other marketers do that you like or dislike. What makes you stay on someones list. What makes you open up some emails and what makes you delete some before even opening them up.
What can I do to do a better job with the relationship between you and I?
Can I just say Building relationships is something of great Importance. I know I don’t always do a great job sometimes, But I keep trying.
Next time you ask someone how they are doing…Ask yourself, “Do you care how they are doing and, do you really want them to tell you?”
Thanks for your time it took to read this post. Just for showing up and reading I have a free gift for you.
Just right click on the linkand save the audio interview I did with Brian Edmondson. It will provide great content on list building and the relationships with your list.
http://www.themillionaireboss.com/jeffandbrian.zip
ENJOY!! “Leave a comment before you leave” Hope to see you back soon for more.
Jeff
















November 14th, 2007 at 2:58 am
Hi Jeff,
I’m a big time fan of Kieth, I got his dvd, and
that’s how I got on your list. I just wanted to
let you know that I’m grateful for the gift you
left for us to find on your blog.
Here’s where it gets wierd, I live in a small town in Nebrakska called, you guessed it, Fremont, lol.
I’m a big fan of building relationships, and I think
you really get it…and I applaud your success online.
I’m 47, and I’m disabled, which is what drives me
to succeed online, and regain my “breadwinner” status in my family.
I saw you didn’t have any comments just yet, so I thought I would jump in and stir up the pot.
Best Wishes,
Jeff Davis
November 14th, 2007 at 3:20 am
Hello Jeff
I want you to know that I enjoyed your letter,
And that sent me here. You have to be a good listener to. I couldn’t get a word in edgewise
November 14th, 2007 at 12:24 pm
Hey Jeff,
Just got your email. It says you want to know how I am. That’s great. So why send the email from a donotreply@ email address?
I would have thought that if you mean what you say you should allow and perhaps even encourage your subscribers to reply.
I know email these days is a nightmare with spam and all sorts of rubbish appearing but it is the first point of contact. I know I can come here and tell you how my day is going but not everyone will know that.
I reckon you should try to keep all channels open.
Oh, and I’m having a great day thanks. I hope yours is going well too. :o)
November 14th, 2007 at 1:13 pm
Steve,
I hope that you come back and let me know what email you seen with do-not-reply I thought I had that all taken care of. One thing I will say that it should have asked you to use my support system that I answer myself. The only reason that I have it directed to my support is so it does not get lost. in the crowd. You will get a much faster response by using my support desk. My support allows me to funnel everything into one place. I was having troubles with to many emails I needed to see get lost in the sea of emails that come into my inboxes. But I thank you for your comments. I will go through all of my emaisl systems and try and straighten them all out.
Jeff
November 14th, 2007 at 1:59 pm
Hi Jeff,
Thanks for your reply. The email I received was from do-not-reply@layoffyourboss.com with the subject of ‘Re: Why say your doing great when your not Steve?’
It didn’t make any mention of a support desk though it did refer to the blog.
I understand everything you are saying and it shows you do care which is not always the case in the IM world.
It’s a shame we have to resort to support desk software. Personally I hate them. I hate anything that I have to add yet another password for access but I guess that’s the price we have to pay for the swine who send out spam.
It’s not all bad though since we are able to develop our relationship this way. :o)
Steve
November 14th, 2007 at 3:30 pm
Hi Jeff - As to how my day is going, I always answer what I learned from Zig Ziglar - Super Good and Getting Better! Even if it doesn’t feel like it, I’ve learned that just saying it makes me think of all I have to be grateful for, and all the opportunities that are really out there to be had in life!
The people who have commented on this post do have a point about the ‘reply’ thing. I understand the benefits of using an auotmated -mail program, but rather than send them to the blog, you could just put a direct link to where they can reach you. Most people looking to start an internet business or get help HATE not being able to ask questions of the site owner! I know that after reading your e-mail I was looking all over it for a place to reply to, and couldn’t find one; so I headed over here. A LOT of people (trust me) will not take the time to do it, and you’ll lose a chance at building that relationship with them.
See, now that I’ve told you this, you’re getting FREE advice from REAL people (your subscribers) to help you with your marketing! Make it a Great Day, Jeff!
- Kyril
November 14th, 2007 at 6:12 pm
Ok I have the do-not-reply all taken care of.
Thanks for bringing it ot my attention.
Hey I try my best to take care of the problems you bring up, and change the things in my marketing that you don’t care for especially if it benefits our relationship in any way.
Jeff
November 14th, 2007 at 6:44 pm
Hey Jeff,
Having kicked this ball into play I am delighted and impressed with your response. I just got your latest email about this.
I don’t think anyone else could get close on building relationships. You are a great example for the rest of the industry to follow.
Steve
November 14th, 2007 at 6:47 pm
Your comments are so appreciated Steve.
I hope what I set up was something that will work the best for us all.
Jeff